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08 6202 4700 Find a solution

Feedback and Complaints

 

Our customers are at the heart of everything we do and as such ILA is committed to delivering a quality service based on a strong understanding of individual customer needs.

As part of our commitment to person-centred supports and continuous quality improvement we welcome and encourage feedback both positive and negative. 

Please share your comments or concerns with us:

Quality & Risk Professional
Independent Living Assessment
1B, 76 Hasler Rd
Osborne park 6017
 

Your feedback can be anonymous, however, in an effort to achieve a workable solution for you, ideally you will include:

  • Your name, address and telephone number
  • The date you are lodging your complaint or feedback
  • specific details relating to your complaint or feedback, 
  • where known, the name of the service your complaint or feedback relates to
  • the name of the person who received the service that your complaint or feedback is about

Interpreter

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us on (08)6202 4700:
 

National Relay Service 

If you are hearing or speech impaired contact us through the National Relay Service

  • TTY users: phone 133 677
  • Speak and Listen users: phone 1300 555 727
  • Internet relay users: connect to the National Relay Service

To access more information about ILA's Feedback and Complaints policy and process, click here