Digital innovation in aged care
Innovation is at the core of iLA’s approach to reimagining care for older Australians and empowering informed decision-making. Our sector-leading solutions reflect our commitment to rethinking ageing, supporting reablement, and helping people to live well.
Working smarter
As a delivery partner for the Australian Government’s Aged Care Data and Digital Strategy (2024–2029), iLA has developed and tested a suite of emerging technologies that includes Artificial Intelligence (AI), Virtual Reality (VR), and Augmented Reality (AR).
By investing in smarter ways to deliver care through our pilot projects, we’re contributing to a future where assessments and support are more responsive, efficient, and person-centred. This work is grounded in evidence and exists to address barriers in aged care with real-world solutions.
Contact outcomes@ilaustralia.org.au(Opens in new tab): Opens in new window for upcoming demonstrations and engagement activities.
Register to receive regular e-newsletter updates about the Pilots.
Artificial Intelligence (AI) pilot
iLA has developed a prototype AI-powered mobile app to help care partners create high-quality care plans for older people receiving support at home. The app uses text or voice input and can be completed on site – making documentation faster, easier, and more accurate.
What we did
- Built and tested an iOS-compatible app
- Included expert input and a knowledge bank
- Reviewed AI regulations and user experience
- Produced a proof-of-concept evaluation with key insights
What we found
User testing showed strong support from care partners. The app’s simple interface and real-time prompts helped complete care plans in under 15 minutes. While it’s an early prototype focused on a single health condition, results show real promise for AI in aged care.
Augmented Reality (AR) pilot
iLA developed a prototype AR mobile app to help aged care workers visualise assistive products in clients’ homes. Using interactive 3D models, the app showcased eight products, demonstrating movement, storage, size, and key features – plus cost ranges, video, and other helpful information.
What we did
- Created an iOS-compatible AR app with 2D videos
- Identified refinements through testing with workers and older adults
- Produced an evaluation report with key outcomes and insights
What we found
User testing with support workers and OTs showed strong support. The app helped build trust with clients, improved care conversations, and reduced the need to transport physical AT. Older adults found it easy and engaging. While it’s a prototype with room to grow, the app shows real promise for supporting informed, person-centred care decision.
Virtual Reality (VR) pilot
iLA developed a VR training app to help support workers build confidence in using assistive technology (AT) in aged care. Set in realistic home environments, the simulation featured eight AT products, three client personas, product scenarios, and interactive quizzes.
What we did
- Developed the VR app with clinical input
- Included engaging, scenario-based learning
- Conducted internal and user testing to assess effectiveness
What we found
Support workers and OTs reporting improved confidence in client communication, decision-making, and knowledge of AT options. The app was seen as a scalable, practical tool for workforce development. While broader testing is needed to explore accessibility and user needs, early feedback highlights strong potential for VR in aged care training.
User testing was conducted by the Central Coast Health & Wellbeing Living Lab: Opens in new window (Opens in new tab) in collaboration with the University of Newcastle: Opens in new window (Opens in new tab).
Here are some FAQs about our Pilot projects
If you have any further questions about our AR, VR, AI projects, please contact us or register to remain up to date with all the latest developments.
When will the apps be ready to use?
These apps have been developed as proof-of-concept, that is determining the technical feasibility and practical potential of an early prototype. Each app requires further research, development, and validation before being market-ready.
What will the cost be?
The apps recently completed the proof-of-concept phase, with the future of the apps yet to be determined.
Will the AI app be integrated into existing software?
Aged care providers across Australia use many different types of software. Integration or linkages would need to be considered as part of further development.
What considerations have been made for data security and privacy in the AI app?
The AI App uses a bespoke knowledge bank and does not use client data to train the AI. Data is encrypted and de-identified before being transferred and stored in an Australian-based server.
What considerations were made for accessibility?
The proof-of-concept phase focused on determining the viability of the AI, AR and VR technology in an aged care environment. Further development of the apps would need to factor in research, including co-design, to ensure they are inclusive and adaptive to support diverse users and environments.