Powered by Google TranslateTranslate(Opens in new tab)
Powered by Google TranslateTranslate
08 6202 4700 Find a solution


As part of our commitment to continuous improvement we welcome and encourage feedback, both positive and negative, and encourage suggestions about us and the services we provide because it helps us to improve.

Are you happy for us to contact you regarding your feedback or complaint?

By submitting this information you consent to iLA collecting your personal information in line with our Privacy Policy.

You can request that your feedback be kept confidential and your identity will be protected, however, if you wish to remain anonymous the feedback will be acted on to the extent possible based on the information provided.

You are welcome to view our Privacy Policy.

Other ways you are welcome to provide feedback include:

  • Face-to-face with a member of our team
  • google logo
  • Write a letter to us at:
           Freda Jacob House, 7 Tully Road
           East Perth WA 6004

Details you may like to include in your letter are:

  • Your name, address, and phone number
  • The date you are lodging your complaint or feedback
  • Details of your complaint or feedback, including specific dates of events and relevant comments
  • The name of the service your complaint or feedback relates to
  • The name of the person who received the service that your complaint or feedback relates to

If you require assistance communicating, please contact us, or ask your representative to contact us, so we can arrange an alternative communication option.

Client Feedback Management Board Policy


Charter of Aged Care Rights

In July 2019, a new Charter of Aged Care Rights came into effect. It replaced previous charters of care recipients' rights and responsibilities. The charter provides the same rights to all consumers, regardless of the type of Australian Government funded aged care and services they may receive.

The charter outlines consumers' rights, including the right to dignity and respect, the right to exercise choice and independence, including making decisions about their own care and the way care and services are delivered to enable consumers to live the life they choose.

This resource is available in 18 different languages: Arabic, Chinese, Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese. Access translated versions here.