Client Liaison Officer - Assessment

• Ongoing position – Full time   

• Competitive salary with generous salary packaging   

• Work life balance – Flexible Working Arrangements  

About the Role  

We are excited to be recruiting a Client Liaison Officers to join our vibrant Assessment Services Team at iLA.   

 The Customer Liaison Officer provides administrative and support services to a multi-disciplinary team of Assessors that form ILA’s Single Aged Care Assessment Services.  The position requires a high standard of customer service and liaison, communication and engagement with stakeholders, information, time and records management, and administrative support to facilitate smooth processing and operations.  

The position will involve responding to incoming MAC referrals and customer calls, supporting intake needs of customers, data base entry, scheduling assessments and general administrative support. 

Duties Include:  

•  Schedule of all Assessment types, and act as a point of contact for the assessors, customers and aged care facilities for all scheduling matters, providing administrative support as required.   

• Efficiently and accurately use software programs that support intake and scheduling of assessment services – including CRM, scheduling software and My Aged Care Portal.    

• Provide a high level of customer service to ensure all telephone enquiries are addressed in a timely manner and personal and team based KPI’s are achieved. 

About You   

You will bring exceptional customer service skills with experience in general administration. In particular, the Client Liaison Officer – Assessment will demonstrate:  

• Previous experience providing administrative support to busy teams in a fast paced, changing environment, with a strong focus on attention to detail and problem-solving skills.  

• Strong organisational skills with the ability to multitask and prioritise effectively.  

• Excellent communication skills, both verbal and written, with attention to detail.  

• Strong technology skills including proficiency with Microsoft Office and customer relationships management software, and the ability to navigate multiple technology systems.   

About Us   

• Rewarding work and being part of a “Values based” organisation – making a difference in people’s lives.  

• Ongoing support, mentorship, and professional development.  

• Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible).  

• True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.  

• Employee Assistance Program for you and your immediate family.  

To Apply    

Register your interest today by submitting your CV and a cover letter, addressing how you meet the requirements (in no more than 2 pages).   

• View full Position Description HERE or email hr@ilaustralia.org.au   

• Contact P&C team at hr@ilaustralia.org.au to discuss the specifics of the position.  

Applications close: COB 6^th August 2025.  Short listing will commence immediately, and we reserve the right to commence interviewing before the closing date. We thank you for your interest in iLA and we will respond to all candidates.   

A valid NDIS Worker Screening Check is a pre-requisite for this position at iLA  

Only those with the right to live & work in Australia need apply.  No agency applications at this time.  

Our purpose: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.  Values: Passion, Integrity, Embracing, Authentic.   

We value our people at ILA and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill, and experience.  We promote and support diversity and inclusion in our workplace.  

If you require any additional support during the recruitment/interview phase, please contact hr@ilaustralia.org.au