THE ROLE
The Customer Support Officer provides customer service, intake, scheduling and administrative support to the Single Aged Care Assessment Services team, helping coordinate assessments and deliver a positive customer experience.
The role also provides administrative support to the team by maintaining accurate data management and supporting the day-to-day administrative operations across the service.
- Deliver timely, professional customer service across calls, emails and referrals.
- Complete the intake and scheduling of aged care assessments, and act as a key contact for customers, carers, assessors and providers.
- Use inclusive, culturally responsive practices when supporting diverse and vulnerable customers.
- Maintain accurate records across systems and support intake, scheduling and reporting processes.
- Monitor shared inboxes, customer feedback and service documentation to support smooth operations.
- Provide general administrative support, including reports, meeting support and backup reception as needed.
THE CANDIDATE
The ideal candidate will bring:
- Strong customer service, communication and stakeholder engagement skills.
- Confidence using digital systems and maintaining accurate records and data.
- Strong organisational skills, sound judgement and the ability to manage competing priorities.
- A customer-focused, collaborative and values-led approach.
- Previous operational and system experience including CRM, portal, scheduling and/or invoicing.
- MAC experience (preferred)
WE OFFER
- Great culture considered to be in the top 5%nationally for our sector.
- Ongoing support and training, including Professional Development
- Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible)
- True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
- Flexible working arrangements and Work from Home flexibility
- Employee Assistance Program for you and your immediate family
- Health & Well-being Program including flu vaccination
TO APPLY
Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages).
Applications close: 05/06/2026
We reserve the right to commence interviewing before the closing date
If you wish to discuss the position, please contact Sarah Easton (Director - Assessment Portfolio) at Sar•••••••••@ilaustralia.org.au.
If you require any additional support during the recruitment/interview phase, please contact HR•@ilaustralia.org.au.
Only those with the right to live & work in Australia need apply.
*** No agency applications at this time. ***
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Embracing, Authentic