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Residential Aged Care Funding Assessments

Aligning funding with your care needs.


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Residential Aged Care (RAC) Funding Assessments

iLA is proud to be an assessment organisation providing Residential Aged Care (RAC) Funding Assessments, which involves assessments for those living in residential facilities that will align funding from the Australian National Aged Care Classification (AN-ACC) model with your care needs.  

In most cases, your aged care provider will request an assessment to adjust your AN-ACC classification if your needs shift.  

You or your family can also request a reassessment by contacting My Aged Care: Opens in new window on 1800 200 422 or applying online: Opens in new window.

Understanding RAC Funding Assessments

A Residential Aged Care Funding Assessment will evaluate your physical, functional, and cognitive capabilities. 

This will help determine the right level of funding through the AN-ACC, giving aged care facilities the resources to deliver high-quality care and support.   

Our experienced iLA assessors use researched tools and a person-centred approach to provide detailed RAC assessments that help facilities better tailor services to a resident’s needs.  

iLA is committed to ensuring residents in aged care facilities receive the care that suits them and their individual needs.  

Our assessors are highly trained and knowledgeable, working with you throughout the process to deliver efficient, accurate, and respectful assessments for a better quality of life.   

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Complaints procedure

You can view our complaints procedure as detailed in this PDF process document: Opens in new window If you wish to contact us on any point of the Single Assessment Service we offer, or have any feedback or complaint, please see the contact information below.

Feedback and complaints 

As part of our commitment to person-centred support and continuous quality improvement, we welcome and encourage feedback both positive and negative.  

Please share your comments or concerns with us:

Quality & Risk Professional 
iLA 
Freda Jacob House, 7 Tully Road,  
East Perth  
WA, 6004 

Contact us 

Get in touch with us here to see how we can support you to achieve your health and wellbeing goals, provide feedback about our services or if you have a general enquiry. 

Interpreter

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us at (08) 6202 4735.

National Relay Service 

If you are hearing or speech impaired contact us through the National Relay Service: Opens in new window: 

To access more information about iLA's Feedback and Complaints policy and process, click here.

To find out more about connecting with an aged care advocate, you can visit the OPAN website: Opens in new window.

If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP): Opens in new window.


Residential Aged Care (RAC) Funding Assessments | iLA