Aged Care Assessments
Includes Home Support Assessments and Comprehensive Assessments.

Your Aged Care Assessment
An Aged Care Assessment determines:
- a person’s care needs, and
- the types of care and services a person may be eligible for.
There are 2 types of Aged Care Assessments: Home Support Assessments and Comprehensive Assessments.
Home Support Assessments
If the information you provide sounds like you need low-level support to stay independent in your home, My Aged Care may recommend a Home Support Assessment.
During your Home Support Assessment an iLA assessor will determine how much help is required and tailor it to your individual needs.
Simple solutions can help keep you independent and at home for longer if you’re finding it harder to manage the daily activities you usually do. This could be things like:
- Personal care, i.e. putting socks and shoes on, using zips, buttons and clasps, clipping nails
- Housework, i.e. cleaning, carrying laundry, picking things up off the floor
- In the kitchen, i.e. opening jars and tins, cutting up food, pouring the kettle, turning taps on and off.

Comprehensive Assessments
If it’s determined you have greater or more complex needs, My Aged Care may recommend a Comprehensive Assessment.
Previously provided by an Aged Care Assessment Team (ACAT), this is a clinical assessment conducted to determine a person’s needs.
During a Comprehensive Assessment an iLA assessor will provide recommendations and approvals for suitable services and can evaluate eligibility for various types of care, including:
- A higher level of home care through a Home Care Package
- Short-term care options, and
- Aged care homes.

Complaints procedure
You can view our complaints procedure as detailed in this PDF process document: Opens in new window. If you wish to contact us on any point of the Single Assessment Service we offer, or have any feedback or complaint, please see the contact information below.
Feedback and complaints
As part of our commitment to person-cantered support and continuous quality improvement, we welcome and encourage feedback, both positive and negative.
Please share your comments or concerns with us:
- Contact us at (08) 6202 4735 or email: general@ilaustralia.org.au
- Complete the online Feedback form
- or write to us at:
Quality & Risk Professional
iLA
Freda Jacob House, 7 Tully Road,
East Perth
WA, 6004
Contact us
Get in touch with us here to see how we can support you to achieve your health and wellbeing goals, provide feedback about our services or if you have a general enquiry.
Interpreter
If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us at (08) 6202 4735.
- Translating and Interpreting Service (TIS) : Opens in new window– 131 4500
- Aboriginal Interpreting WA: Opens in new window – 08 9192 3981
National Relay Service
If you are hearing or speech impaired contact us through the National Relay Service: Opens in new window:
- TTY users: phone 133 677
- Speak and Listen users: phone 1300 555 727
- Internet relay users: connect to the National Relay Service: Opens in new window
To access more information about iLA's Feedback and Complaints policy and process, click here.
To find out more about connecting with an aged care advocate, you can visit the OPAN website: Opens in new window.
If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP): Opens in new window.