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Aged Care Assessments

Includes Home Support Assessments and Comprehensive Assessments.

Hilary O'Connell chatting with an older lady over a cup of tea

Your Aged Care Assessment

An Aged Care Assessment determines:  

  • a person’s care needs, and 
  • the types of care and services a person may be eligible for. 

There are 2 types of Aged Care Assessments: Home Support Assessments and Comprehensive Assessments

Home Support Assessments

If the information you provide sounds like you need low-level support to stay independent in your home, My Aged Care may recommend a Home Support Assessment.  

During your Home Support Assessment an iLA assessor will determine how much help is required and tailor it to your individual needs.   

Simple solutions can help keep you independent and at home for longer if you’re finding it harder to manage the daily activities you usually do. This could be things like: 

  • Personal care, i.e. putting socks and shoes on, using zips, buttons and clasps, clipping nails 
  • Housework, i.e. cleaning, carrying laundry, picking things up off the floor 
  • In the kitchen, i.e. opening jars and tins, cutting up food, pouring the kettle, turning taps on and off.
older man getting out of car using car bar

Comprehensive Assessments

If it’s determined you have greater or more complex needs, My Aged Care may recommend a Comprehensive Assessment.  

Previously provided by an Aged Care Assessment Team (ACAT), this is a clinical assessment conducted to determine a person’s needs. 

During a Comprehensive Assessment an iLA assessor will provide recommendations and approvals for suitable services and can evaluate eligibility for various types of care, including:  

  • A higher level of home care through a Home Care Package 
  • Short-term care options, and 
  • Aged care homes.
An older woman using a tipping kettle talking with her friend in a kitchen

Complaints procedure

You can view our complaints procedure as detailed in this PDF process document: Opens in new window. If you wish to contact us on any point of the Single Assessment Service we offer, or have any feedback or complaint, please see the contact information below.

Feedback and complaints 

As part of our commitment to person-cantered support and continuous quality improvement, we welcome and encourage feedback, both positive and negative. 

Please share your comments or concerns with us: 

Quality & Risk Professional 
iLA 
Freda Jacob House, 7 Tully Road,  
East Perth  
WA, 6004 

Contact us 

Get in touch with us here to see how we can support you to achieve your health and wellbeing goals, provide feedback about our services or if you have a general enquiry. 

Interpreter

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us at (08) 6202 4735.

 

National Relay Service 

If you are hearing or speech impaired contact us through the National Relay Service: Opens in new window

To access more information about iLA's Feedback and Complaints policy and process, click here.

To find out more about connecting with an aged care advocate, you can visit the OPAN website: Opens in new window.

If you have a disability, you can also find someone to help you through the National Disability Advocacy Program (NDAP): Opens in new window.

Aged Care Assessments (ACA) | Home Support and Comprehensive