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08 6202 4700 Find a solution

Program Support Officer


  • Full time (part time applications may be considered)
  • EA Level: 3-4/4-5 (commensurate on experience)
  • Location: Office Based - East Perth

Independent Living Assessment (iLA) was established in January 2020 by Indigo Australasia Incorporated (formerly Independent Living Centre WA). iLA's purpose is to enhance health and well-being by connecting the community with trusted knowledge and expertise with a focus on supporting people through assessment, navigation, and sector capacity building initiatives.   

The Role

We are seeking to engage a Program Support Officer (PSO) to support our Regional Assessment Services (RAS) Team who complete assessments with older people seeking to access the Commonwealth Home Support Program.

This role is pivotal to RAS operations, delivering support flexibly to both RAS Intake and Assessor Teams in accordance with our business needs. The role will be responsible to:

  • Delivering a high level of customer service when managing client enquiries and performing a variety of administrative and data entry functions. 
  • Communicating effectively with customers and others both verbally and in writing. 
  • Working as a key member of a team responsible for managing and maintaining data bases and team operations schedules.
  • Performing general office duties and assigned tasks which support business operations. 

    The Candidate

    The successful candidate will enjoy working with people and deliver to clients’ excellent customer service. They will positively contribute to business outcomes, have excellent verbal and written communication, office administration, data entry and time management skills. The candidate will be self-motivated, demonstrate initiative and have an ability to deliver to deadlines. They will enjoy and be able to work effectively as a team member and autonomously as required.

    If you are passionate about making a difference in the lives of others and supporting ageing individuals to access services, required to remain living independently at home, then we encourage you to apply.

    We Offer

    • Rewarding work and being part of a “Valued based” organisation – making a difference in people’s lives
    • Ongoing support, mentorship, and professional development
    • Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible)
    • True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
    • Employee Assistance Program for you and your immediate family
    • Health & Well-being Program including flu vaccination, and fun active social committee

    To Apply

    Find out more on Seek here. 

    Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages). 

    View the full Position Description here or email: hr@ilaustralia.org.au

    Contact Andrea Roelofs (Assessment Services Manager) on 6202 4700 or email: andrea.roelofs@ilaustralia.org.au to discuss the specifics of the position.

    Applications Close: COB Friday 14th June 2023 (ASWT) or before.

    Short listing will commence immediately and we reserve the right to commence interviewing before the closing date. Only those with the right to live & work in Australia need apply. No agency applications at this time.


    Our purpose: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. 

    We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact:hr@ilaustralia.org.au

    Values:  Passion, Integrity, Embracing, Authentic.

    We value our people at iLA and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skill, and experience.